27th Jul 2025
Updates to automatic billing!
Hi everyone!The long-awaited change is finally here. After today, invoices will be automatically marked as paid on the same day they arrive to customers. This means that there will be no unnecessary reminders about invoices via email before automatic payment. This will help reduce unnecessary customs charges without removing invoice reminders. The ...
13th May 2025
A new customer service number is now in use!
Dear Customer,
We have introduced a new switchboard number, i.e., a customer service number that you can now call directly! We want to improve our customer service, and therefore we hope you will feel free to contact our new customer service number without hesitation.
Staff members' phone numbers will still work as usual, but if you don’t have ...
26th Mar 2025
New protection and a new network for our services!
Dear Customer,
Between March 24th and April 6th, 2025, we will be carrying out a large-scale network upgrade across our services, which may cause occasional disruptions. Customers have been informed of these interruptions in advance.
With the new network, DDoS protection will improve significantly, and we will also enhance the overall quality ...
24th Mar 2025
Email is now a supported support channel!
Dear Customer,
We now support direct email replies. You can send a message directly to support@tietokettu.net, and the system will automatically create a ticket for your user. You will receive staff responses via email, and you can reply directly to the messages sent by the system.
NOTE: The system creates a ticket based on the email you send, ...
